Quality Analyst: Bangalore

  • India, B-3, IIIrd floor, Nimri Commercial complex, Ashok vihar Phase-IV, Delhi- 110052. Near Bank of Baroda, Opposite- Deep Chand Bandhu Hospital View on Map
  • Post Date : March 26, 2020
  • Apply Before : August 15, 2020
  • Salary: Rs4.50 - Rs5.50 / Annual
  • Applications 0
  • View(s) 473
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Job Detail

  • Experience 3 Years
  • Industry Financial Services
  • Qualifications Degree Bachelor

Job Description

Excellent opportunity for Quality Analyst in a leading digital financial company.

Designation: Quality Analyst
Job Location: Bangalore
Experience: 2-3 years of work experience in transaction quality monitoring
Educational Qualification: Any Bachelor’s Degree
#Day to Day Responsibilities

 Responsible for improving and sustaining the transaction Quality of the Overall process

 Evaluate & Audit contact transactions – Email/Chat/Voice/Calls/Social Media Contacts

 Report results of evaluations to Quality/Operations

 Daily reporting and Documentation basis audits observation
 Review & Audit end to end Campaign configuration, Content & process. Provide relevant inputs & feedback for any improvement or changes required
 Assist to resolve customer escalation by providing resolution for the issue reported

 Run analysis on contact evaluations and highlight trends

 Document Specific notes while observing each transaction to demonstrate intimate knowledge of the transaction

 Updating internal docs for timely resolution where required
 Standard compliance checks

 Apply analytical and problem solving skills to improve operational Metrics

 Handle training sessions to update the teams on any new updates or new release

 Required to be flexible in any working hours as per Business Requirement

Required skills

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